Let’s get it sorted.

This is a simulated alpha. There is no live support desk or promised withdrawal processing time yet.

For a technical issue, save the receipt or request ID and describe the action that failed. A timeout does not prove a financial command failed: retry with the same request ID. Never share a password, authenticator setup key, wallet seed or private key.

Residual balances and account recovery need a reviewed support path before real-money launch.